COURSE, SUPPORT & PURCHASE TERMS

Know what is included.

Course package

Each course is $999 USD. Every course includes the course PDF, assessment workbook, online lessons and quizzes, supplemental third-party video references, and 12 months of diagnostic email support after course completion.

The six completed written editions cover dryers; washers and laundry centers; dishwashers and DishDrawers; refrigerators and freezers; cooking appliances; and residential sealed systems. Bundle discounts apply to distinct courses purchased together in one order: 2–3 courses at 20% off, 4 courses at 35% off, 5 courses at 45% off, all six at 50% off. Five courses total $2,747.25 before any applicable tax. Prices and course selection are shown before payment.

Course completion and support dates

Pass all 60 chapter checks with both answers correct and achieve at least 24/30 on the final assessment. Retries are allowed. The interpretation assessment is supplemental. For each purchased course, the included support period begins when its saved requirements are met and ends 12 calendar months later. It does not automatically become a paid subscription.

Optional monthly support

After the included year, eligible course buyers can opt in to $49/month diagnostic support. Support without a course purchase is $129/month and does not unlock course material. Monthly memberships renew until canceled. The cancellation policy ends renewal at the current billing period end, with support available through the paid period.

Course access

A confirmed purchase gives one signed-in learner personal access to the course. There is no scheduled course access expiration; online availability depends on the Academy continuing to operate. Downloaded materials are for personal study and may not be redistributed, resold or shared as another course.

Refunds

Request a course refund by email within 14 calendar days of purchase. The policy provides a full course refund and ends online course and included support access. Monthly support charges are not prorated under this policy; cancel before the next renewal. This policy does not limit any mandatory consumer rights that apply to a purchase.

Diagnostic email support

Email am.academyfl@gmail.com using the account email and a clear model, complaint, timeline and test record. Response turnaround is within 24 hours. A response may ask for more information or recommend the next supported step. It does not guarantee repair resolution or authorize unsafe work. Included support covers the subject of the completed course; standalone membership covers appliance diagnostic help across the Academy categories; it is not emergency assistance, an on-site repair service or an OEM technical support contract.

Training and manufacturer references

Courses teach their listed residential appliance architectures and diagnostic reasoning. Exact model values, pinouts, error definitions, fuel/refrigeration requirements and procedures must be confirmed from applicable manufacturer documents. The course is independent training and does not confer a trade license, OEM authorization or refrigerant certification. Third-party videos stay with their publishers and may change or become unavailable.

Payments and account records

Payments are processed by Stripe using hosted checkout. Access is activated only after a successful payment is confirmed; a checkout redirect alone does not grant course access. The Academy stores the sign-in identifier, contact email, order and subscription identifiers, quiz scores, chapter progress and completion/support dates. It does not store card numbers. The support template is prepared in your browser and sent by you from your email app. Email attachments stay in the email service.

Clerk manages Academy sign-in and email verification.

Questions and account requests

Contact am.academyfl@gmail.com about purchases, support, account records or refund requests.